Support your European customers in their language.
Selling into Germany, Austria or Switzerland? Our delivery partner runs German-language customer service from certified contact centers in the EU — and you contract and coordinate through Vella, in the US.
Launch European support in three steps.
Define the service
Channels, hours, languages, volumes and the systems agents should use.
Train and test
Product training, knowledge base in German, test contacts before go-live.
Go live
Daily steering in the first weeks, then monthly reporting — coordinated through your US contact at Vella.
What you get.
Native-level German
Agents with at least C1 German — customers get answers in their language, in their time zone.
Typical scope.
What you receive. The exact scope is agreed in the statement of work.
Customer service
- Inbound phone, email and chat
- Order, account and product questions
- Complaints and escalations
Technical support
- First-level technical support
- Ticket triage and hand-over to your engineers
- Knowledge base maintenance in German
Business support
- Back-office processing
- Outbound calls to existing customers only
- Reporting in English
NAICS codes for this work.
Registered in our SAM.gov entity record. All NAICS codes.
Certified where it matters.
Operations scope is delivered with the aLIVE group. Certificates held by aLIVE-Service GmbH.
Often combined with.
Let’s talk about your requirement.
Solicitation, teaming idea or a problem you need solved — tell us about it. We reply personally, not with an autoresponder.
Thank you — your inquiry is in.
Reference . We will get back to you personally.
Questions about european customer support.
Question not listed? Ask us directly — a person answers, not a chatbot.
With Vella Technologies LLC in Florida. Vella subcontracts delivery to the aLIVE group and remains your single point of contact.
No cold calling. Outbound calls are made only to existing customers or where a call was requested, in line with EU rules.
German-speaking markets — Germany, Austria and Switzerland — from Germany or Romania.
Operations run in the EU under GDPR, with a data-processing agreement. Where the data is hosted depends on your systems and is agreed in the contract.
