Five ISO standards behind our delivery.
Our delivery partner aLIVE-Service GmbH is certified to ISO 9001, ISO/IEC 27001, ISO 18295-1, ISO 22301 and ISO 14001. aLIVE Support S.R.L. holds its own certificates to the same five standards (ISOTRANS, 2026). Vella Technologies LLC does not hold ISO certificates of its own.
Select a certificate for details.
Issued by DQS and DIQZ to aLIVE-Service GmbH (Magdeburg and Quedlinburg, Germany), with certificate numbers and validity.
Documented, audited processes for every core service — case processing, contact center, software development and the telehealth platform.
| Standard | Scope | Certificate no. | Issuer | Valid until |
|---|---|---|---|---|
| ISO 9001:2015 | Quality management | 544461 QM15 | DQS GmbH | Aug 14, 2028 |
| ISO/IEC 27001:2022 | Information security | 544461 ISMS22 | DQS GmbH | Jul 25, 2028 |
| ISO 18295-1:2017 | Customer contact centers | 19293719 | DIQZ GmbH | Jun 30, 2027 |
| ISO 22301:2019 | Business continuity | 544461 BCM19 | DQS CFS GmbH | Nov 27, 2028 |
| ISO 14001:2015 | Environmental management | 544461 UM15 | DQS GmbH | Nov 18, 2028 |
Holder: aLIVE-Service GmbH. The ISO 18295-1 scope is inbound telephone customer service. Copies of the certificates are available on request.
Certified processes for the scope our partner delivers.
When operations scope is delivered by the aLIVE group, it runs under these audited management systems.
Documented processes, internal and external audits
Risk assessment, access control, incident management
Tested continuity plans across multiple sites
Contact center requirements per ISO 18295-1
