Self-service that people can actually finish.
Online applications, status tracking and account pages that reduce calls and paperwork — built to be accessible from day one.
Portals built with the people who use them.
Understand the journey
We map the paper or phone process today and find the steps where people drop out or call for help.
Prototype and test
Clickable prototypes tested with real users — including users of assistive technology — before development starts.
Launch and improve
Staged launch, usage analytics you control and a backlog of improvements based on what users actually do.
What a good portal handles.
Online applications
Guided forms with validation, document upload and save-and-continue, feeding directly into your case system.
Portal deliverables.
What you receive. The exact scope is agreed in the statement of work.
Design
- User research and journey maps
- Prototypes and usability test reports
- Accessibility review (WCAG 2.1 AA)
Build
- Responsive front end
- Integration with case and identity systems
- Content management for your editors
Operate
- Hosting and monitoring
- Analytics without third-party tracking where required
- Continuous improvement backlog
NAICS codes for this work.
Registered in our SAM.gov entity record. All NAICS codes.
More senior engineers when you need them.
Development and cloud work can be staffed with our technology partner VEONIO under Vella’s program management.
VEONIO OÜ
VEONIO is a software, cloud and automation agency from Tallinn, Estonia, founded in 2017, with a senior remote team of 25. It adds engineering capacity for Vella’s software, cloud and automation work.
Often combined with.
Let’s talk about your requirement.
Solicitation, teaming idea or a problem you need solved — tell us about it. We reply personally, not with an autoresponder.
Thank you — your inquiry is in.
Reference . We will get back to you personally.
Questions about web portals & digital services.
Question not listed? Ask us directly — a person answers, not a chatbot.
We design and test against WCAG 2.1 Level AA, the standard referenced by Section 508, and document the results in an accessibility conformance report for each release.
Yes. Integration with the system of record is usually the most important part of the project, so we plan it from the start.
We can host and operate the portal, or deploy it to your cloud or data center. See cloud migration and hosting.
By completion rates, time to complete, and reductions in calls and paper submissions — agreed with you before launch.
