Member service and processing capacity for health plans.
Our delivery partner has worked for German statutory health and long-term care insurers for more than ten years — member service, case processing and telehealth. We bring that operating model to US health organizations.
How we help in this sector.
Proven with health insurers in Germany.
aLIVE-Service GmbH processes benefit, long-term care and contribution cases for German statutory insurers in their own systems, and runs member service hotlines certified to ISO 18295-1. US requirements such as HIPAA are assessed per project before we commit.
Start a conversation→Health data demands more.
We design every engagement around the privacy and security rules that apply to your data.
Partner ISMS certified to ISO/IEC 27001:2022
US requirements such as HIPAA scoped per project
Coverage and payment decisions stay with you
Every case step documented in your system
Questions from healthcare & health plans.
Question not listed? Ask us directly — a person answers, not a chatbot.
We scope HIPAA requirements per project, including business associate agreements, and only commit to what we can verify for the specific delivery setup. We do not make blanket compliance claims.
Yes. Working in the client’s own system is how our delivery partner works for German health insurers today.
You do. We prepare cases so your staff can decide faster.
No. The platform provides the technology; clinicians come from you or your partners.
