Backlogs cleared. Decisions stay with you.
We take on the processing work behind applications, claims and records — checking, requesting documents, calculating and preparing decisions — while authority and final decisions stay with your agency or organization.
Backlog relief in three steps.
Assess the backlog
Case types, volumes, handling times and rules. We estimate staffing and timeline in writing.
Pilot one case type
A defined case type with daily reporting — you see results before expanding.
Scale
More case types or permanent processing, with quality sampling and monthly steering.
What back-office processing covers.
Applications and eligibility
Completeness checks, document requests, eligibility checks against your rules and preparation of the decision.
How the partner works today.
Our delivery partner aLIVE-Service GmbH has processed cases for German statutory health and long-term care insurers for more than ten years. That operating model is what we bring to your program:
In your systems
- Work performed in the client’s own case system
- Client decisions and official acts stay with the client
- Daily report on intake, output and backlog
Qualified staff
- Trained case processors and data entry staff
- Four-eyes principle for sampled reviews
- Documented release before productive work
Controls
- Certified quality and information security management
- Data processed under written data-processing agreements
- Project data on servers in Germany (partner operations)
NAICS codes for this work.
Registered in our SAM.gov entity record. All NAICS codes.
Certified where it matters.
Operations scope is delivered with the aLIVE group. Certificates held by aLIVE-Service GmbH.
Often combined with.
Let’s talk about your requirement.
Solicitation, teaming idea or a problem you need solved — tell us about it. We reply personally, not with an autoresponder.
Thank you — your inquiry is in.
Reference . We will get back to you personally.
Questions about back-office case processing.
Question not listed? Ask us directly — a person answers, not a chatbot.
No. We prepare decisions; the authority to decide, sign and issue official notices stays with you. This is how our delivery partner works with German health insurers, and it is how we structure US engagements.
Only where your contract and data rules allow it. Where they require US-only access or US data residency, the work is structured accordingly or we do not bid it.
We learn your rules as part of the setup — process documentation, training and a pilot with sampled reviews before anyone works productively.
Yes. A time-limited backlog reduction on one case type is a common starting point.
