Scale you can verify — through our partners.
For help desk, contact center and back-office work Vella teams with the aLIVE group — more than 250 staff and five certified management systems. For software, cloud and automation it teams with VEONIO in Tallinn, Estonia.
Two companies, certified to the same five standards.
Sister companies in Germany and Romania. Each holds its own ISO certificates.
Five ISO standards, independently audited.
Certificates of aLIVE-Service GmbH. aLIVE Support S.R.L. holds its own certificates to the same five standards (ISOTRANS, 2026). Details and numbers.
ISO 9001:2015Quality management · aLIVE-Service GmbH · valid until Aug 14, 2028
ISO/IEC 27001:2022Information security · aLIVE-Service GmbH · valid until Jul 25, 2028
ISO 18295-1:2017Customer contact centers · aLIVE-Service GmbH · valid until Jun 30, 2027
ISO 22301:2019Business continuity · aLIVE-Service GmbH · valid until Nov 27, 2028
ISO 14001:2015Environmental management · aLIVE-Service GmbH · valid until Nov 18, 2028
Census 2022 citizen hotline.
Awarded through a public tender, the aLIVE-Service GmbH contact center answered citizen inquiries about the 2022 German census from late April to late October 2022, using the agency’s answer templates, documenting every call and delivering a final report. The agency rated the service “very successful”.
Performed by aLIVE-Service GmbH (Germany). Quote translated from German.
Engineering capacity from VEONIO.
For software, cloud and automation work, Vella teams with VEONIO — under the same rule: partner work is described as partner work.
VEONIO OÜ
VEONIO is a software, cloud and automation agency from Tallinn, Estonia, founded in 2017, with a senior remote team of 25. It adds engineering capacity for Vella’s software, cloud and automation work.
You contract with Vella. Vella answers for the result.
Vella Technologies LLC is your contractual partner and single point of contact. We scope the work, manage the program and report to you. The aLIVE group performs the delivery scope assigned to it under a written subcontract — with its own certified quality and information security management.
Where a contract requires US-based personnel, US data residency or limits on subcontracting, we structure the team accordingly — or tell you that a scope is not a fit.
- Vella: contract, program management, reporting, US point of contact
- aLIVE group: agents, case processors, certified processes
- VEONIO: software, cloud and automation engineers
- Partner certificates and experience are always attributed to the partner
Where the partner works.
Multiple sites that back each other up under a business continuity plan certified to ISO 22301.
Germany · headquarters of aLIVE-Service GmbH
Germany · second site of aLIVE-Service GmbH
Romania · registered office of aLIVE Support S.R.L.
Romania · site and training center of aLIVE Support S.R.L.
